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Give us a call: +61 2 8287 4971
Monday - Friday: 9am - 5pm AEST

Send us a message:
connect@illumiaskin.com

Frequently Asked Questions

PRODUCTS

We offer a range of premium, at-home LED therapy devices designed to address various skin concerns. Whether you're looking to combat fine lines, reduce blemishes, or achieve a radiant glow, we have a beauty solution for you. Our range is proudly cost-conscious and developed for those who seek an accessible, effective, and non-invasive approach to their skin health and beauty. Explore our lineup and find the right device to meet your unique needs.

7+ONE
Our original device! The IllumiaSkin 7+ONE has eleven pre-programmed rituals designed to help promote skin rejuvenation and reduce the appearance of fine lines, wrinkles, sun damage, redness, dullness, blemishes, and inflammation - promoting a natural, healthy glow.

PRO
The IllumiaSkin PRO uses red plus near-infrared and blue wavelengths to safely penetrate the skin to stimulate collagen production and circulation, target acne-causing bacteria, and help promote healing. Featuring an unparalleled 270 light-emitting diodes (LEDs) to maximise face coverage, three pre-programmed 10-minute treatments, and only proven and professionally used light modes, the PRO offers targeted results you can trust.

LUX
The IllumiaSkin LUX has a supreme 264 LEDs and eleven pre-programmed rituals designed to help promote skin rejuvenation and reduce the appearance of fine lines, wrinkles, sun damage, redness, dullness, blemishes, and inflammation - promoting a natural, healthy glow.

ESS
The IllumiaSkin ESS is designed to help promote skin rejuvenation and assist in healing after acne and cold sore breakouts or non-surgical cosmetic procedures for clearer, healthier-looking skin. Featuring 132 LEDs and the transformative combination of clinically-proven red and blue wavelengths, the ESS offers purple light therapy to heal and rejuvenate the skin inside and out.

We believe in the power of science to fuel beauty rituals that transform us inside and out.

We are proudly Australian-owned and created by a dedicated team of #LEDLovers who are passionate pharmaceutical and health experts. Our devices adhere to the highest global technology and safety standards for all skin types and tones and feature patented ‘pillow technology’ with a flexible design to deliver a more even dose of LED therapy that penetrates deeper into your skin for a more effective treatment.

When you purchase from IllumiaSkin, you can be confident you're getting the best for you and your skin while contributing to initiatives that drive positive health, promote equity and help future-proof our planet. Want to learn more? See Our impact or visit i=change.

#Zerowaste Our new packaging is fully recyclable, and we’re committed to minimising waste and our carbon footprint, so we don’t include any unnecessary items with our new devices.

BENEFITS

LED (light emitting diode) therapy releases coloured light at specific wavelengths into the skin, triggering natural cellular reactions that help the skin repair and rejuvenate. This proven technology safely penetrates the skin to help address various skin concerns such as acne, wrinkles, redness, and inflammation. It may also help to reduce pigmentation.

LED therapy can be done professionally or at home (or your desired place of ritual) when using products from trusted brands like IllumiaSkin.

Created by #LEDLovers and leveraging patented light-emitting diode (LED) technology, IllumiaSkin devices can help address various skin concerns such as acne, wrinkles, redness, and inflammation. They may also help to reduce pigmentation.

Our devices are flexible, portable, and easy to use. They offer a revolutionary approach to skin rejuvenation that brings immediate and long-term benefits.

Short-term – Experience skin rejuvenation in just 10 minutes! Your skin will feel plump, hydrated, and instantly revitalised after each treatment.

Long-term – Consistency is the secret to LED success! Each ritual boosts cellular activity, and you'll witness impressive and visible results with regular use. Stick to our recommended 12-week program for a skin transformation you'll love!

We have curated a series of cutting-edge LED therapy treatments thoughtfully designed to target specific skin concerns and deliver exceptional results. From fine lines and wrinkles to acne and pigmentation, our pre-programmed 10-minute rituals harness the power of clinically-proven LED technology to help you achieve your skincare goals.

These convenient and effective 10-minute rituals are tailored to meet your unique skin needs. Take a moment to review the rituals that target your specific concerns and discover which device will help you achieve your skincare goals.

RENEW - Uses red light to help promote healing and collagen production, reducing the appearance of fine lines and wrinkles for smoother, younger-looking skin.

Featured on the IllumiaSkin LUX and 7+1.

CLEAR - Uses blue light to stabilise oil glands and eliminate acne-causing bacteria, reducing the appearance of acne.

Featured on the IllumiaSkin PRO, LUX and 7+1.

TONE - Uses green light, which may help improve skin tone for a more even complexion.

Featured on the IllumiaSkin LUX and 7+1.

CALM - Uses yellow light to help increase blood flow and alleviate inflammation for calmer skin.

Featured on the IllumiaSkin LUX and 7+1.

GLOW - Uses orange light to help stimulate circulation and collagen production while reducing inflammation for revitalised, radiant skin.

Featured on the IllumiaSkin LUX and 7+1.

SOOTH - Uses cyan light, which helps reduce acne-causing bacteria and may improve skin tone for clearer more balanced skin.

Featured on the IllumiaSkin LUX and 7+1.

HEAL - Combines the benefits of red and blue wavelengths, using purple light to help treat acne, reduce inflammation, and assist in healing after acne and cold sore breakouts for clearer, healthier-looking skin.

Featured on the IllumiaSkin PRO, LUX, ESS and 7+1.

RENEW+ Uses red light to help promote collagen production, reducing the appearance of fine lines and wrinkles for smoother, younger-looking skin, and near-infrared to help penetrate deeper into the skin for an amplified anti-ageing and healing treatment.

Featured on the IllumiaSkin PRO, LUX and 7+1.

CLEAR + Uses blue light to help reduce acne-causing bacteria and the appearance of acne and near-infrared to help promote deeper cellular repair for an amplified anti-acne treatment.

Featured on the IllumiaSkin LUX and 7+1.

UPLIFT - Using a pulsing cycle of 7 light colours to help address a range of skin concerns for an overall improvement in skin health and appearance.

Featured on the IllumiaSkin LUX and 7+1.

REVIVE - Uses pulsing red and orange light plus near-infrared to help heal and revitalise for the ultimate anti-ageing treatment.

Featured on the IllumiaSkin LUX and 7+1.

TECH SPECS

Please find below a breakdown of the LEDs and the number of light bulbs for each our devices.

PRO
270 LEDs (90 red, 90 blue, 90 near-infrared) encased in 90 bulbs

LUX
264 LEDs (66 red, 66 blue, 66 green, 66 near-infrared) encased in 66 bulbs

ESS
132 LEDs (66 red, 66 blue) encased in 66 bulbs

7+1
264 LEDs (66 red, 66 blue, 66 green, 66 near-infrared) encased in 66 bulbs

Please find below a breakdown of the wavelengths for each our our light modes.

Red: 633nm
Blue: 470nm
Green: 520nm
Yellow: 50% red + 50% green
Orange: 84% red + 16% green
Cyan: 50% blue + 50% green
Purple: 50% red + 50% blue

Near-infrared: 830nm (all devices, which has a combination of near-infrared (830 and 1072nm) wavelengths designed specifically for masculine skin.

The fluence for our devices is 18 J/cm2, and the irradiance is 30 mW/cm2.

PRO and LUX lithium-ion battery, 3.7v, 5000mAh

ESS battery lithium-ion battery, 3.7v 2600mAh

IllumiaSkin devices harness the power of clinically-proven LED technology to provide a safe and effective solution for all skin types and tones.

Driven by evidence-based results and rigorous adherence to the highest global safety standards, when you purchase from IllumiaSkin, you can be confident you’re getting only the best for you and your skin.

Specifically, the IllumiaSkin devices are:

  • Non-invasive and painless
  • Free of chemicals and damaging UV light
  • Safe for the eyes, based on photobiological tests conducted on the LEDs

USAGE

To get the most out of your device, we recommend you use it consistently for 12 weeks. Here’s what we suggest:

  • Stick to one 10-minute ritual per day, 3-5 times per week, for at least 12 weeks.
  • Keep your glow and confidence by maintaining your ritual even after achieving your desired results. Do it as often as you see fit! After all, there is no such thing as too much self-care!
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While it may be tempting to bask in the glow, sticking to one 10-minute session 3-5 times per week is key. This time frame delivers the optimal dose of LED therapy to effectively stimulate cell activity. Over-treating will not enhance your results.

IllumiaSkin devices are lightweight and rechargeable, giving you the freedom to choose a place of ritual that is right for you. Whether it’s from the comfort of home or while travelling, the IllumiaSkin range empowers the convenience of self-care.

That being said, allowing just 10 minutes a day for YOU can have transformative results inside and out. We love integrating meditation and breathing techniques into our IllumiaSkin ritual to enhance our holistic health. These easy practices can boost relaxation, enrich sleep quality, and cultivate a sense of calm and balance.

Strap in for comfort by simply inserting the straps through the device’s inlet holes and securing the Velcro ends. Next, set the mask in place, ensuring the light diodes touch your skin. Adjust as needed for a snug fit.

Pre-treatment
For optimum results, it’s important to start with a clean canvas. We recommend kicking things off with a refreshing cleanse to remove all makeup or any cosmetics that may contain reflective materials. Skincare products can reduce the effectiveness of your treatment and cause damage to the device.

Post-treatment
Our devices work wonders with most skincare regimens. However, if you use products containing retinol, it’s important to carefully review the instructions for warnings and precautions regarding exposure to light. It is safe to use retinol-based products to complement your IllumiaSkin ritual, provided there are no specific precautions concerning light exposure.

Treatment-boost
Our devices can be used as a stand-alone skin rejuvenation therapy or as a ‘booster’ in combination with other aesthetic and in-clinic treatments, such as microneedling, microdermabrasion, chemical peels, laser/IPL, and injectables, to help promote healing.

Results can vary depending on individual circumstances and treatment protocols, so it’s important to work with your healthcare professional to determine the best course of treatment for you.

SAFETY

Absolutely! IllumiaSkin devices harness the power of clinically-proven LED technology to provide a safe and effective solution for all skin types and tones.

Driven by evidence-based results and rigorous adherence to the highest global safety standards, when you purchase from IllumiaSkin, you can be confident you’re getting only the best for you and your skin.

Specifically, the IllumiaSkin devices are:

  • Non-invasive and painless
  • Free of chemicals and damaging UV light
  • Safe for the eyes, based on photobiological tests conducted on the LEDs

Yes. When purchasing any LED device for at-home use, it’s extremely important to ensure it has been registered with the ARTG as a Class IIa medical device. You can verify this by searching for the ARTG number on the product's packaging. This registration indicates that the device is FDA-cleared for red and blue light therapy and is deemed safe for sale. If the device lacks this registration, it hasn't been appropriately registered and should not be distributed in Australia.

As part of our commitment to customer safety, we have taken measures to ensure that all IllumiaSkin devices have undergone photobiological testing, confirming the safety of the LEDs for your eyes. However, we still recommend wearing the protective eyewear provided for added comfort and peace of mind.

The IllumiaSkin PRO, LUX and ESS come with detachable goggles for added convenience.

Yes, before you start using your IllumiaSkin device, it’s important to do a quick light sensitivity test. Don’t worry. It’s super easy! Before you begin your first ritual, follow the steps below to check if you are light-sensitive.

  1. Place the device on your face so the LEDs can work magic on your skin. It’s easy to secure in place!
  2. Turn on the device by following the instructions in Your Ritual Guide. Wear it for just 5 minutes, and if your skin starts to feel hot or uncomfortable at any time, take it off right away.
  3. Wait for 24 hours to see how your skin responds. If everything looks good, you’re ready for your next session!

Our devices adhere to the highest global regulatory and safety standards.

Due to the lack of adequate research on the safety of LED therapy during pregnancy and breastfeeding, we cannot recommend its use for you during this period.

Based on available research related to the use of LED therapy, we advise that you do not use our devices if you have any of the following medical conditions:

  • Skin problems such as lupus erythematosus, photosensitive eczema, albinism, or cancerous lesions.
  • Any active cancer.
  • Light-induced headaches or migraines, or a history of light-induced seizures or epilepsy.
  • Phlebitis, thrombophlebitis, or varicose veins.
  • Allergic reaction to silicone.
  • Photosensitive disorder (sensitisation to light).

We also advise that you do not use our devices if you are taking any medications that can cause photosensitivity, as you may cause a severe skin reaction. Photosensitivity is a common side effect of various medications, including some antibiotics, systemic or topical steroids, some acne treatments (such as isotretinoin), nonsteroidal anti-inflammatory drugs (NSAIDs), and diuretics. Please also use caution when taking skin-related medications.

If you are under the care of a physician or have any doubts about allergies, medications, or any of the above, please contact your doctor before using any IllumiaSkin device.

IllumiaSkin devices should not cause any discomfort or burning sensations to the skin. The devices are all designed to function at 2°C above the ambient temperature, providing the ideal environment for relaxation and comfort while effectively triggering natural cell reactions that help the skin regenerate, rejuvenate and heal.

Our devices contain plastics and silicone that come into contact with the skin during use. Please do not use them if you have a known allergic reaction to silicone.

CARE

To keep your IllumiaSkin device in tip-top shape, remember to give it a little TLC after each use. Simply wipe it down with a water-based wipe or damp cloth to keep it shining bright. Also, always make sure it’s switched off and not charging while you clean!

Avoid submerging your device in any liquid, and avoid using alcohol, harsh chemicals, or acidic cleaning materials to clean it, as these can damage it and affect its performance.

You will need to charge your IllumiaSkin device before use, and when the battery is low, here are the steps:

  1. Insert the USB cable into the controller.
  2. Plug the USB cable into a power adaptor and connect it to a grounded outlet.
  3. Turn on the power.
  4. Wait until the battery light indicator or the controller stops flashing and is solid; this means the device is fully charged. Charging can take up to 2.5 hours.
  5. IllumiaSkin devices can be used for approximately eight 10-minute sessions once fully charged. However, we have heard many stories of devices operating well beyond that, so this is just a guideline.

We advise against using a USB power cord from a different brand, as it may harm your battery. For further assistance, please contact our customer care team at connect@illumiaskin.com or +61 2 8287 4971.

Taking care of your IllumiaSkin device is essential to uphold its performance and longevity. Here are some top tips to make sure your device remains in prime condition:

  • When it’s time to put your IllumiaSkin device away, give it a nice flat surface to rest on. You can use the protective box provided or just find a clean, dry spot to let it chill until the next use. Our PRO comes with a dust bag for easy storage.
  • As a golden rule, never bend your mask where the silicone meets the cable - this mistake could void your warranty. Instead, adjust your mask to the perfect fit using the head straps and resist the urge to play tug-of-war with the connecting cord.

​​IllumiaSkin devices are the perfect travel companion, helping you stay refreshed and rejuvenated all holiday long! However, it’s important to note that our devices do contain lithium-ion batteries which cannot be ‘checked in’, so before jetting off, remember to pack your device in your carry-on luggage (you can even sneak in a cheeky in-flight ritual to relax and rejuvenate during your journey!).

AVAILABILITY AND SHIPPING

We offer FREE standard shipping on all orders over $100 within Australia.

Australia Post Shipping Costs
Standard (2+ business days) $9.70
Express (<2 business days) $15

Important:
Carriers may experience unforeseen circumstances that lead to unexpected delays.

Once your order has been processed, you will receive a confirmation email with your order details and a tracking number.

SUPPORT AND RETURNS:

You have two convenient options to register your device. Simply complete the online form here or scan the QR code found in Your Ritual Guide, included with your purchase

If you purchased our original 7+1 device, you can also choose to complete the Warranty Certificate included with your purchase and return it by post.

IllumiaSkin 7+1, ESS, and LUX devices are guaranteed to be free from defects in workmanship and parts for a period of 12 months from the date of purchase. The IllumiaSkin PRO, is guaranteed to be free from defects in workmanship and parts for a period of 24 months from the date of purchase.

The benefits conferred by this warranty are in addition to all rights and remedies regarding the consumer’s product under the Competition and Consumer Act 2010 and similar state and territory laws.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

IllumiaSkin devices are guaranteed to be free from defects in workmanship for the indicated warranty period. Returns will be considered for faulty devices only. Any defects that occur within the device warranty period, under normal use and care, will be repaired, replaced, or refunded at our discretion. We do not offer returns for change-of-mind purchases.

Important.
Claims must be supported by reasonable evidence that the date of the claim is within the warranty period. Please keep your original purchase receipt for the warranty period to validate your warranty.

Make a claim.
To make a claim, please email connect@illumiaskin.com to begin the process with our customer care team. Please note that shipping costs are non-refundable.

The nitty gritty.
The warranty covers functional parts, but not cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

The benefits conferred by this warranty are in addition to all rights and remedies regarding the consumer’s product under the Competition and Consumer Act 2010 and similar state and territory laws.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any questions, concerns, or specific enquiries, please contact our customer care team at connect@illumiaskin.com or +61 2 8287 4971.