FAQs

COLOUR MODES:

Anti-Ageing Red: Helps reduce wrinkles and promote collagen production for smoother, younger looking skin.

Anti-Acne Blue: Helps eliminate acne-causing bacteria and reduces the appearance of acne.

Tone Balancing Green: Helps even skin complexion for healthy looking skin.

Redness Reducing Yellow: Helps alleviate inflammation, sunburn and redness.

Revitalising Orange: Helps boost and maintain healthy skin.

Soothing Cyan: Combines the benefits of blue and green light.

Rejuvenating Purple: Combines the benefits of blue and red light.

COMBINATION MODES:

Anti-Ageing Booster: Red + Infared light penetrates deeper into the skin for a boosted and amplified treatment.

Skin Repair Booster: Blue + Infrared light helps promote deeper cellular skin repair.

Daily Dose: Combines all 7 light colours (without Infrared light).

Quick Dose: Red + Orange + Infrared pulsing light modes for a quick anti-ageing session.

Is the IllumiaSkin 7+1 colour LED face mask safe?

The IllumiaSkin 7+1 colour LED face mask conforms to all US and Australian testing standards for safety. You can use the mask with confidence knowing that our device is FDA cleared for red and blue light and ARTG registered (ARTG No. 371630). LED light therapy is non-invasive and painless, with no damaging UV light.

Is a home-use LED light therapy mask required to be FDA cleared and ARTG registered? 

YES! When purchasing any home-use LED light therapy device, it’s extremely important to check that it has been ARTG registered as a Class IIa medical device. You can check this by searching the ARTG number on the Australian Register of Therapeutic Goods. The ARTG number should always appear on the product packaging. This registration means that the product is also FDA cleared for red and blue light and is declared safe for sale. If the device does not have this registration, then the product has not been registered correctly and should not be supplied in Australia.

Am I required to wear the provided eye protection?

As part of our commitment to your safety, we have ensured that the IllumiaSkin 7+1 colour LED face mask has passed photobiological tests confirming that the LEDs are safe for your eyes. However, we still recommend that you wear the protective eyewear provided in the pack, for your comfort and peace of mind.

Am I required to do the light sensitivity test?

Yes, please follow the instructions below before your first treatment session to see if you are light sensitive:

• Secure the IllumiaSkin 7+1 colour LED face mask to your face, allowing the LEDs to deliver light directly to your skin.
• Turn the mask on and wear for 5 minutes. At any time if your skin feels HOT or uncomfortable, STOP using the device immediately.
• Wait for 24 hours.
• If you experience pain, discomfort or redness that lasts for more than 2 hours you might be light sensitive. Please consult a doctor for advice.

Can I use LED light therapy if I am pregnant or breastfeeding?

As there are insufficient studies on the use of LED light therapy during pregnancy and breastfeeding, we cannot recommend light therapy for you during this time. It is essential to consult with your doctor before undergoing any aesthetic treatments, including LED light therapy, while pregnant or breastfeeding.

Are there any medical conditions that prevent me from using LED light therapy?

• Do not use the IllumiaSkin 7+1 colour LED face mask if you have skin problems such as lupus erythematosus, photosensitive eczema, albinism or cancerous lesions, as you may cause a severe skin reaction.
• Do not use if you have light-induced headaches or migraines.
• Do not use if you have a history of seizures triggered by light. Some light wavelengths may cause seizures. 
• Do not use if you are pregnant, planning on becoming pregnant, or breastfeeding, as the device has not been tested on pregnant or breastfeeding women.
• Do not use if you are taking any medications that can cause photosensitivity, as you may cause a severe skin reaction. Photosensitivity is a common side effect of various medications including some antibiotics, systemic or topical steroids, some acne treatments (such as isotretinoin), nonsteroidal anti-inflammatory drugs (NSAIDs) and diuretics. Check with your doctor or pharmacist first if you are unsure about the medications you are taking.

We recommend that you seek medical advice before using the device if you have any doubts or concerns.

Can the device burn my skin?

The IllumiaSkin 7+1 colour LED face mask operates at 2°C above ambient temperature, which is perfect for feeling relaxed, comfortable, and opening the pores of the skin. It should not burn the skin.

What is the treatment recommendation?

For best results we recommend 3–5 x 10-minute treatments per week (with 2 days rest) for a minimum of 12 weeks. Maintenance treatments can then be carried out as required once the desired results are achieved.

Can I use the IllumiaSkin 7+1 colour LED face mask for more than 10 minutes each day?

10 minutes delivers the required dose of light to stimulate cell activity. Over-treating is not advised, as the treatment will be ineffective.

Can I use my IllumiaSkin 7+1 colour LED face mask hands free?

Yes. With its lightweight, flexible design and rechargeable batteries, the IllumiaSkin 7+1 colour LED face mask gives you the freedom to be mobile – allowing you to relax and complete your skincare treatments on a regular basis from the comfort of your own home.

How do you tighten the head straps?

Feed the velcro straps through the inlet holes located at the sides of the mask, making sure the velcro can be stuck to the back of the straps. You can make the straps shorter by pulling them further through the inlet holes before sticking them to the back of the straps.

Can I use skincare products underneath the IllumiaSkin 7+1 colour LED face mask?

The IllumiaSkin 7+1 colour LED face mask should be used on a clean face. Before starting the treatment, thoroughly cleanse your skin to remove all make-up and any cosmetics that may contain reflective materials. Using skincare products underneath the face mask could reduce the effectiveness of the treatment and could cause damage to the device.

Can I use my current skincare products after the treatment?

The IllumiaSkin 7+1 colour LED face mask is compatible with most skincare regimens. If you are using skincare products containing retinol you should read the skincare instructions carefully for warnings and precautions in relation to exposure to light. Skincare products containing retinol may be used with the IllumiaSkin 7+1 colour LED face mask if there are no precautions in relation to exposure to light.

Can the device be used in conjunction with professional cosmetic treatments?

Yes. It can be extremely beneficial to use your IllumiaSkin 7+1 colour LED face mask before and after non-surgical cosmetic treatments such as microneedling, microdermabrasion, chemical peels, laser treatments and cosmetic injectables to help speed up the healing process and reduce bruising.

How do I clean my device?

The IllumiaSkin 7+1 colour LED face mask should be cleaned after each use. Although it is splash resistant, it should not be submerged in liquid. Make sure the mask is unplugged and turned off, then use a damp soft cloth with a mild alcohol-free cleaning detergent to clean the facial area. Repeat until the mask is clean and then dry with a clean cloth.

How do I charge my device?

To charge the battery:

• Insert the micro-USB cable into the controller.
• Insert the USB connector into the USB port of the power supply.
• Insert the power supply into a suitably grounded outlet and switch on. 
• When fully charged the battery light indictor on the controller will change from red to green.
• When the battery is fully charged the mask can be used approximately 8 times
  (8 x 10-minute sessions).

I’ve lost my charger. Can I use a different brand charger?

We do not recommend using a different brand charger, as doing so could damage your battery. For more information, please contact our customer care team at connect@illumiaskin.com or (02) 8287 4971.

How should I store my device?

Take care when storing your IllumiaSkin 7+1 colour LED face mask. We recommend storing the face mask FLAT in the protective box provided or on a clean, dry, flat surface when not in use.

Can I travel by air with my device?

The IllumiaSkin 7+1 colour LED face mask uses a lithium-ion battery (3.7v, 2600mAh). If you are travelling by air, the battery should be packed in your carry-on baggage and not checked in. The device must be completely switched off. For further details on travelling with lithium-ion batteries, please consult your airline.

How many LEDs does the IllumiaSkin 7+1 colour LED face mask have?

The IllumiaSkin 7+1 colour LED face mask has a total of 264 LEDs (66 infrared, 66 red, 66 blue and 66 green) encased in 66 bulbs. This makes our mask one of the most powerful home-use LED devices on the market.

What are the irradiance and fluence levels?

a. The irradiance level is 30 mW/cm².
b. The fluence is 18 J/cm².

What are the technical specifications?

Battery supplied:
Lithium ion battery, 3.7v, 2600mAh.
Please dispose of batteries in designated collection points.

Power adaptor supplied:
Input: AC100 – 240V; Output: DC5V – 2A. Only use indoors.

Power voltage:
The IllumiaSkin 7+1 colour LED face mask is designed to be powered by AC100 –
240 Volts.

LED light information:
Red light (633 nm)
Blue light (470 nm)
Green light (520 nm)
Yellow light (50% Red + 50% Green)
Orange light (84% Red + 16% Green)
Cyan light (50% Blue + 50% Green)
Purple light (50% Blue + 50% Red)
Infrared light (850 nm)

How do I register my IllumiaSkin 7+1 colour LED face mask?

You can register your device by either completing the Warranty Certificate that you received with your purchase and returning it by post, or completing the online registration form here.

What is the warranty policy?

The IllumiaSkin 7+1 colour LED face mask is guaranteed to be free from defects in workmanship and parts for a period of 12 months from the date of purchase. Defects that occur within this warranty period, under normal use and care, will be repaired, replaced, or refunded at our discretion. Register your IllumiaSkin Warranty here.

Why choose IllumiaSkin?

• We are an Australian company with decades of experience in the pharmaceutical, health and beauty sectors, and we have a passion for self-care.
• We have a local customer care team for assistance – you can contact us at connect@illumiaskin.com or (02) 8287 4971.
• Our IllumiaSkin 7+1 colour LED face mask is FDA cleared for red and blue light and ARTG registered (ARTG No. 371630), which means it conforms to all US and Australian testing standards for safety.

• –

  264 LEDs ensure maximum exposure with a choice of light in 7 different colours plus the infrared region of the spectrum for the targeted action you want.

• –

  Easy-to-use, lightweight and designed to comfortably cover the entire face thanks to the flexible medical-grade silicone material.

• –

  Hands-free and portable – no tethering to a wall.

• –

  No chemicals, no damaging UV light, non-invasive and painless treatments.

Shipping rates

Dispatch information

We ship FREE, for all standard deliveries over $100 within Australia. In line with Australian Post standard delivery guidelines, our estimated delivery is 2+ business days. Express Post cannot guarantee next-business-day delivery but remains our fastest postal service.
NOTE: Our carriers may experience a delay in transit, this is normal and is due to unforeseen circumstances in the delivery journey.

Order tracking

Once your order has been processed, a message will be sent to you with order Tracking details including a tracking number.

Faulty product

If you receive a product that is in some way defective, please contact our Customer Service team to arrange a replacement or refund. 

Change of mind

IllumiaSkin does not refund or accept returns for change of mind purchases.

Warranty on devices

IllumiaSkin warrants our IllumiaSkin 7 + 1 colour LED face mask for a period of one (1) year after the original date of purchase against defects due to faulty workmanship or materials arising from normal use of the device. The warranty* covers working parts that affect the function of the device. It does not cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

If you discover a defect and notify IllumiaSkin during the warranty period, IllumiaSkin will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

Replacement products claimed under warranty are not entitled to renewed 1-year warranty coverage. This limited warranty is exclusive of all other warranties, whether oral or written, express or implied. There are no implied warranties created by the manufacture, sale or use of the product. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.

To claim your warranty, complete a return form. Email connect@illumiaskin.com to begin the warranty claim process. You will be sent a Return Merchandise Authorisation (RMA) number and full instructions from customer service on how to return your IllumiaSkin product. Shipping costs are non-refundable.