Privacy Policy

At IliumiaSkin, we recognise and respect the importance of maintaining the privacy of our customers. We do not sell, trade, disclose or give away any information we may have on our customers or members. Our servers employ industry-standard security procedures to protect all our information from unauthorised access. We may change this policy from time to time by updating this page. You should check this page regularly to ensure you are happy with any changes.

What Information Do We Collect?

We collect information from you when you register on our site (illumiaskin.com) or in person at one of our distributors, subscribe to our newsletter, respond to a survey, enter one of our competitions/promotions, fill in a form online or in person to register a product purchased, complete a review or customer satisfaction survey, or live chat to us via our website.

We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal identifiable information may include, but is not limited to:

  • name
  • contact information, including email address and phone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and offers
What Do We Use Your Information for?

We require this information to understand your needs and provide you with a better service, particularly for the following reasons. Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to respond to your customer service requests and support needs more effectively)
  • To improve our products and services (we continually try to pursue new technologies and developments to offer better solutions for our customers)
  • To send you information, respond to inquiries, and other requests or questions.
  • We will use the email address you have provided to send promotional emails about new products, special offers, or other information that we think you may find interesting.
  • Occasionally, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website to suit your interests.

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from here.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operations to your needs, likes, and dislikes.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

External sites

Occasionally, at our discretion, we may include or offer third-party products or services on our website. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at connect@illumiaskin.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are legally required to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to PO Box 353, North Sydney NSW 2059, Australia.

If you believe that any information we hold on you needs to be corrected or completed, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE NAME

COOKIE DESCRIPTION

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, which allows it to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

Your session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLY COMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer is allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

For an exhaustive list of cookies we collect, see the List of Cookies We Collect in the xxxx xxxx section.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Terms of Service

Please also visit our Terms of Service section, which establishes the use, disclaimers, and limitations of liability governing the use of our website.

Consent

By using our site, registering on our site, subscribing to our newsletter, responding to a survey, signing up for our offers, entering one of our competitions/promotions, submitting a form online or in person, or speaking with the live chat via our website, you consent to this privacy policy.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy and submission of such information represents your agreement to that transfer.

Contact Us

If you have any questions about this Privacy Policy, please contact us at connect@illumiaskin.com

Trading Name: IllumiaSkin

Business Address: Suite 2.07, 150 Pacific Highway, North Sydney NSW 2060, Australia

Business Phone: +61 2 8287 4971

Business Registration: ACN 114456227