Refund Policy

IllumiaSkin devices are guaranteed to be free from defects in workmanship for the indicated warranty period. Returns will be considered for faulty devices only. Any defects that occur within the device warranty period, under normal use and care, will be repaired, replaced, or refunded at our discretion. We do not offer returns for change-of-mind purchases.

Claims must be supported by reasonable evidence that the date of the claim is within the warranty period. Please keep your original purchase receipt for the warranty period to validate your warranty.

Make a claim.
To make a claim, please email to begin the process with our customer care team. Please note that shipping costs are non-refundable.

The nitty gritty.
The warranty covers functional parts, but not cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

The benefits conferred by this warranty are in addition to all rights and remedies regarding the consumer’s product under the Competition and Consumer Act 2010 and similar state and territory laws.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.